Our refund-review commitments
HyperDAF reviews requests against the published product description, actual delivery state, available technical evidence, payment records and applicable consumer law.
Clear request path
Customers can submit an order-linked request through the published HyperDAF contact route.
Evidence-based review
Technical and billing facts are reviewed before a decision instead of relying on unsupported assumptions.
Rights preserved
Nothing in this policy removes rights or remedies that cannot lawfully be excluded.
This page explains policy and request guidance. HyperDAF Engine remains the sole owner of order, payment, refund, entitlement and audit state.
When a request may qualify for review
A request is reviewed individually. Meeting a listed circumstance does not guarantee approval, and mandatory legal rights always take priority over a configured policy window.
Mandatory legal rights may apply outside this configured window.
Material technical defect
The product has a reproducible material defect that prevents its documented core function and HyperDAF cannot provide a reasonable correction or workaround.
Materially not as described
The delivered product materially differs from the published description or included files at the time of purchase.
Duplicate payment
The same order was charged more than once and the duplicate amount is confirmed in HyperDAF payment records.
Unauthorized payment
A payment is credibly reported as unauthorized and the customer cooperates with identity, account and payment-provider verification.
Delivery failure
HyperDAF cannot provide the purchased download, licence or service access within a reasonable resolution period after confirmed payment.
Billing error
The charged amount does not match the authoritative order total because of a confirmed HyperDAF billing or calculation error.
HyperDAF may ask for reasonable diagnostic evidence and an opportunity to resolve a correctable product issue before deciding the request.
Requests that normally do not qualify
The following circumstances normally do not qualify for a voluntary refund unless required by applicable law or a separate written HyperDAF commitment.
Change of mind
A change of preference after files, licence keys or service access have been delivered or used.
Published compatibility ignored
The environment does not meet the compatibility, version, hosting or dependency requirements published before purchase.
Third-party conflict
The issue is caused by unsupported third-party code, custom modifications, hosting restrictions or external services outside HyperDAF control.
Misuse or prohibited modification
The product was misused, redistributed, reverse engineered, altered outside documented extension points or used in breach of its licence.
Customization expectations
The request is based on customization, integration, migration or implementation work that was not included in the purchased product or service.
Consumed services
Support time, setup work, usage-based service, subscription access or other service value has already been materially consumed.
Expired voluntary window
The request is submitted outside the configured voluntary review window and no mandatory legal right or written exception applies.
Fraud or policy abuse
The request includes false evidence, account manipulation, repeated download-and-refund behavior, payment abuse or another credible fraud indicator.
How digital products and services are treated
Digital files, licence credentials and service access can be delivered immediately and cannot be physically returned. Review therefore considers access, use, defect evidence and available remedies.
Downloadable products
Download activity may be considered during review. A download does not remove mandatory rights, but it may affect voluntary change-of-mind eligibility.
Licence keys
Approved refunds may require the related licence to be revoked or disabled. Continued use after a refund is not permitted.
Updates and renewals
Renewal requests are reviewed against the renewal notice, billing record, access already provided and applicable cancellation rights.
Bundles
Bundle review considers the complete purchase, products already accessed and whether a partial remedy can fairly resolve the issue.
Templates and design files
Differences caused by customer content, fonts, software versions or customization choices are not product defects when the published requirements are met.
SaaS access
SaaS review considers service availability, usage, consumed capacity, billing period and whether the issue was resolved within a reasonable period.
Recurring subscriptions
Cancellation normally stops future renewal and does not automatically refund an active period already started, except where law or a written offer requires otherwise.
Support and services
Completed support, setup or professional-service work is reviewed according to the agreed scope, work delivered and any written service commitment.
Technical resolution before a decision
When a reported issue appears correctable, HyperDAF may request a reasonable opportunity to reproduce it, confirm the supported environment and provide a fix, update or practical workaround.
- 1
Confirm the environment
Verify the product version, WordPress or software version, PHP or runtime version, hosting limits and published dependencies.
- 2
Reproduce the issue
Provide clear steps, safe error text and relevant screenshots or logs without sharing passwords, secret keys or private customer data.
- 3
Apply the supported remedy
Test the provided correction, update, configuration guidance or workaround within a reasonable period and report the result.
Resolution time depends on issue complexity, available evidence, customer response time and whether third-party systems are involved.
How to submit a refund request
Submit one clear request through the official route and include enough information to identify the order, product and reported issue. A request does not guarantee approval.
Order reference
Provide the HyperDAF order number, receipt reference and purchase email address.
Product details
Identify the product, licence or subscription, purchased plan and version in use.
Issue evidence
Describe the issue, expected result, actual result, reproduction steps and safe supporting screenshots or logs.
Technical environment
Include relevant WordPress, PHP, browser, operating-system, hosting and dependency versions.
Never send passwords, private keys, full payment-card numbers, authentication cookies or unrelated personal data.
Submit refund request
HyperDAF may acknowledge receipt and request missing information before substantive review begins.
Decision timing depends on request completeness, technical investigation, fraud checks and payment-provider processes.
The decision may approve, partially approve, decline or request additional resolution steps. The outcome is sent through the verified contact route.What happens after approval
An approved outcome is recorded and processed through the applicable HyperDAF payment and order workflow. The policy page itself does not approve or execute refunds.
Original payment method
Approved money refunds are normally returned to the original payment method where supported. Offline payment methods may require verified operational instructions.
Processing time
After HyperDAF submits an approved refund, the payment provider or financial institution controls when the credit appears.
Partial refunds
A partial refund may be used when only part of a bundle, service period, fee or delivered value is affected and the customer accepts the resolution.
Credit or replacement
Where lawful and agreed, HyperDAF may offer a replacement, extension or account credit instead of a money refund.
Taxes, currency and fees
Tax, currency conversion and third-party fees are handled according to the original transaction, provider rules and applicable law.
Chargebacks and disputes
A chargeback or payment dispute is handled through the payment provider and may pause the direct refund review while the same transaction is under formal dispute.
Statutory rights are not limited
Nothing in this policy excludes, restricts or replaces rights, remedies, guarantees, withdrawal rights or refund obligations that apply under mandatory law. Where this policy conflicts with such law, the mandatory rule controls.
Changes to this policy
HyperDAF may update this policy to reflect product, legal, payment-provider or operational changes. The effective and last-reviewed dates should be updated, and material changes should not be applied retroactively where prohibited.
Questions or refund requests
Contact HyperDAF through the official request route for order-linked refund review or questions about this policy. Include the order reference, but never send passwords, private keys or full payment-card details.
Refund-policy and order enquiries are routed to the appropriate HyperDAF contact for verification and review.