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Digital Product Refunds
Refund Policy
At HyperDAF, we sell digital products including WordPress themes, WordPress plugins, templates, and SaaS tools. This Refund Policy explains when a refund may be considered, when a purchase is not refundable, and how refund requests are reviewed.
Last updated: May 14, 2026
Overview
This Refund Policy applies to purchases made through HyperDAF.com. Because our products are digital and may be downloaded, accessed, copied, or activated immediately after purchase, all refund requests are reviewed carefully and may be approved only under eligible conditions described in this policy.
Support-first review
Before requesting a refund, please contact our support team so we can help investigate and resolve the issue.
7
day request window
Digital
products reviewed carefully
Access
revoked after approval
Digital Products Notice
HyperDAF products are digital goods and services. These may include WordPress themes, WordPress plugins, website templates, downloadable files, licenses, product updates, support access, and SaaS tools.
- Digital products cannot be physically returned after download or access.
- License keys, updates, support access, and account permissions may be revoked after an approved refund.
- Refunds are not guaranteed simply because a product has been purchased or downloaded.
- Each request is reviewed based on order status, product access, support history, and the reason for the request.
When a Refund May Be Considered
A refund may be considered when one or more valid conditions apply:
- Duplicate Payment: You were charged more than once for the same product or order.
- Failed Access: You paid successfully but did not receive access to the product, download, license, or SaaS service, and we cannot resolve it.
- Major Technical Defect: The product has a confirmed serious issue that prevents normal use in a supported environment, and our team cannot provide a fix or reasonable workaround.
- Not as Described: The product is materially different from the description, features, or compatibility information shown on the product page.
- Wrong File Delivered: You received a different product or incorrect downloadable file due to a HyperDAF system error.
Non-Refundable Cases
Refunds are generally not available in the following cases:
- Change of Mind: You no longer want the product after purchase.
- Wrong Purchase: You purchased the wrong product, plan, license type, or product category.
- Lack of Technical Skill: You are unable to install, configure, customize, or use the product without additional help.
- Unsupported Environment: Your website, hosting, PHP version, WordPress version, browser, server settings, or third-party software does not meet the product requirements.
- Third-Party Conflict: The issue is caused by another theme, plugin, custom code, builder, cache layer, security rule, or hosting configuration outside HyperDAF control.
- Customization Request: You expected custom development, redesign, feature changes, integration work, or personal modifications that were not included in the product description.
- Downloaded or Activated Product: The product has been downloaded, installed, activated, copied, or used, unless a valid technical or delivery issue is confirmed.
- Expired Support or Updates: Refund requests related to expired support, expired updates, or inactive license terms are not eligible.
- Discount or Price Change: A refund is not issued because a product later becomes cheaper, discounted, bundled, or promoted.
Support Review Process
Our support-first process helps us confirm the issue and resolve it before a refund decision is made.
- Submit a support request with your order ID, account email, product name, license key if available, screenshots, error messages, and website environment details.
- Allow our team to review the issue and provide troubleshooting steps, fixes, updates, or a reasonable workaround.
- If the issue cannot be resolved and meets eligible refund conditions, the refund request may be approved.
- Refusing to provide details, refusing reasonable troubleshooting, or deleting required evidence may limit refund eligibility.
SaaS Cancellations & Service Credits
For SaaS tools, subscriptions, or hosted services, cancellation and refund rules may depend on the plan terms shown at purchase.
- You may cancel a subscription according to the cancellation options available in your account or by contacting support.
- Cancelling a subscription stops future renewals but does not automatically refund previous payments.
- Partial refunds, prorated refunds, setup fees, usage-based fees, and service credits are handled according to the specific SaaS plan terms.
- If a SaaS service is unavailable due to a verified HyperDAF-side issue and cannot be restored within a reasonable time, we may review the case for refund or service credit.
How to Request a Refund
To request a refund, contact HyperDAF support within the refund request window and provide the required information. Refund requests should be submitted within 7 days of purchase unless a different rule is shown on the product, plan, or checkout page.
- Order ID or transaction ID.
- Account email used for the purchase.
- Product name, license key, or subscription name.
- Clear explanation of the issue and why you believe the order is eligible for refund.
- Screenshots, error logs, website details, or other evidence that helps our team review the request.
Review Timeline & Payment Notes
Refund requests are reviewed after we receive the required details.
- We may ask for more information before making a decision.
- Approval depends on eligibility, product access, download status, support review, payment status, and fraud-risk checks.
- If approved, refunds are usually processed back to the original payment method where possible.
- Payment processors, banks, crypto networks, card providers, or third-party gateways may take additional time to complete the refund.
- Processing fees, exchange-rate differences, blockchain network fees, gateway fees, taxes, or third-party charges may not be refundable where applicable.
Chargebacks, Disputes & Account Access
Please contact HyperDAF support before opening a chargeback or payment dispute.
- Unauthorized chargebacks, false disputes, or payment reversals may result in account suspension.
- Downloads, licenses, support access, updates, and SaaS access may be disabled while a dispute is open.
- If a chargeback is resolved against the buyer, access may remain revoked and additional recovery or gateway fees may apply where permitted.
- Fraudulent activity, license abuse, account sharing, resale, redistribution, or payment misuse may permanently block access to HyperDAF services.
When a refund is approved, HyperDAF may revoke access to downloads, licenses, updates, support, SaaS tools, and related account permissions connected to the refunded order. You must stop using the refunded product and remove any installed or copied files where applicable.
Contact
If you have questions about this Refund Policy or want to request a refund review, please contact us.
This Refund Policy is effective as of May 14, 2026.