FAQs

The product page and licence summary for each product state how many websites, projects or environments the purchased licence covers. One licence key is issued per purchase and is tied to that order and buyer account.

Yes, where the purchased licence permits client projects. The licence stays tied to the buyer account that purchased it, and the product files and licence key must not be redistributed.

The purchased licence defines the websites, projects and environments it covers. Check the licence summary for your product before installing on an additional staging or development environment.

No. Licence keys must not be shared, resold or published, and a licence may not be transferred without prior written approval from HyperDAF, except where a product licence expressly permits client assignment.

The product keeps working. Updates and support continue for the period covered by the active licence or plan, as described in the Terms & Conditions.

Checkout shows the payment methods available for your order before you pay. Payment is processed by the payment provider shown at checkout.

HyperDAF products are sold for a one-time payment. There are no subscriptions, automatic renewals or recurring charges.

Unless a product page or the checkout states otherwise, displayed prices do not include taxes. Where a tax applies, it is shown at checkout before payment is taken.

Order confirmations and receipts are provided electronically after checkout, and signed-in customers can find their purchases under Account → Orders.

Sign in and open Account → Downloads. Eligible downloads appear there after a successful payment confirmation; guest customers can use the secure receipt link provided after checkout.

Updates are delivered for the products and the period covered by the active licence. Supported products can receive protected updates while the related licence remains valid.

Note the exact error message, the product and its version, and contact support with your order reference so the delivery record can be checked.

Use the Contact page and include the product name, the installed version, your order reference and clear steps to reproduce the issue. Never send passwords or secret keys.

Support covers documented product functionality and eligible defects during the support period. Custom development, unrelated server issues and unsupported third-party conflicts may be excluded.

Most enquiries receive a response within one business day during published business hours, Monday to Saturday, 9:00 AM to 6:00 PM (PKT).

Refund requests are reviewed individually under the Refund Policy. The standard voluntary request window is 14 days from the purchase date, and mandatory legal rights always take priority.

Find your order reference under Account → Orders, then open the Contact page, choose "Refund request" as the enquiry type, and include the order reference and the issue evidence described in the Refund Policy.

The refund returns to the original payment method where supported, and the related licence is deactivated, so downloads, updates and support for that product end.

Sign in and open your account area to manage your profile and security details. If you cannot sign in, use the password-reset link on the sign-in page.

Use the Contact page with the "Privacy or data request" enquiry type. HyperDAF may need to verify your identity before acting on the request.

It lets you type Urdu phonetically with a Roman keyboard: type Roman Urdu, press Space, and the text converts to Urdu script, locally in your browser.

No. The extension does not collect, store, transmit or share personal data; conversion happens on your device. The DAF Urdu Privacy Policy explains this in full.

The DAF Urdu Support page covers installation and common problems, and links to the contact route for anything else.